1. Do you have a shop? Where are you located?

We are a Malaysian private jeweller who specialises in bespoke jewellery and we meet by appointment basis only in our office based in Petaling Jaya, Selangor. For customers who are interested to custom make their jewellery with us, kindly make your appointment arrangement here. 

 

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2. Do you do walk-in or do we need to make an appointment? What is your timing like?

We meet by appointment only. It's best for customers to notify us least 2 to 3 days in advance. Our appointment hours are Mon to Fri: 11am to 5pm, Sat: 11am to 4pm, Sunday & Public Holidays : customers can contact us directly to check on availability here. 

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3. What should I do if I’m interested to custom make jewellery with you?

Simple! Just book an appointment with us here or can send us a Whatsapp message at +60176870908. 

 

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4. What is the minimum budget to get a jewellery from you?

Our minimalist pieces start from approximately RM1,500 and above. To view designs, kindly reach out to us.

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5. What materials do you work with?

We make jewelleries mainly in 9k white gold, 18k white, yellow and rose gold. For Muslim men rings we also offer choices in platinum and palladium silver for specific custom made order only. For further information, please contact us here.

 

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6. What is your payment term like?

We accept cash, credit card, bank transfer or cash. We take 50% as deposit and 50% upon product completion. At the moment, our terminal does not accept American Express card.

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7. What should I do if I’m a first-time ring buyer and have no idea on where to begin?

Well, congratulations! You have come to the right place. You can start off by making the most vital decision, setting a comfortable budget range. You may also check out some designs for engagement rings, wedding rings and the diamond sizes just to have a rough idea on your preference, before proceeding to contact us here. You may also send us a Whatsapp message directly at +60176870908.

 

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8. Are your diamonds certified?

We have both GIA certified and also non certified diamonds. Our GIA certified diamonds start from 0.30ct..

 

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9. Are your gemstones certified?

We have both certified and non certified gemstones. Alternatively, if customers chose our non certified gemstones and request for certification we can also provide assistance with an additional fee.

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10. How do I determine her ring size without being noticed? What if the ring I made doesn't fit well?

You can check out our page here, which we provide some relevant suggestions based on a collective of customers experiences. Also if you are planning for a surprise proposal, no worries on the ring size at all, we provide one-time free resizing service for all our engagement ring series! (except for design that can't be resized)

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11. Do you have a list for your design and price?

Customers may get some inspiration for designs from our pages here: engagement rings & wedding rings. Each bespoke ring is unique and made to order per client's preferences, thus price may vary accordingly.

 

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12. How long does it take for you all to custom make a ring or have a work done?

On average the lead time for engagement ring/ wedding bands  is approximately 2 weeks onwards. Actual production time varies according to design/material chosen, more accurately kindly reach us for advise.

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13. Do you have ready stock for viewing or purchasing?

Yes, we do. We do have ready stock for viewing or for client to make instant purchase.

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14. How do I know I’m in safe hands?

We are a SSM registered jewellery company in Malaysia (002822943-H). We are also a registered member under the Federation of Goldsmiths and Jewellers Association of Malaysia (FGJAM) and an alumni of GIA (Gemological Institute of America). With over 30 years of jewellery making experience our team has created over thousands of statement pieces.

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15. Can I return an item purchased with W Jeweller?

In the event whereby certification result shows the gemstone/diamond is of different information as written in invoice, deposit can be transferred to a different piece of gemstones/jewelleries or deposit can be refunded in full. Or the diamond inscription shows a different GIA report number from the GIA report number on the certificate & the one written on invoice. Other than these all items ordered/ purchased at W Jeweller is assumed to have been selected and examined carefully by clients upon deposit/full payment. Hence, no refund/cancellation is allowed.  For further information kindly reach us directly. 

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16. I have old jewelleries/ gemstones/diamonds bought from elsewhere can W Jeweller help to repair/ redesign?

We are grateful to have clients entrusting us with their treasured pieces but we stopped providing redesign/maintenance services for all items purchased from other sources so to better focus our resources on in-house bespoke jewelleries.